Shipping policy
This Shipping Policy applies to physical books purchased through Amencore.co (“AmenCore,” “we,” “us,” or “our”). Any complimentary digital freebies are delivered electronically and are not physical products for shipping purposes.
1. ORDER PROCESSING AND PRINTING
Our physical books require time for printing, processing, packing, and shipment preparation before dispatch. Orders generally require 3–7 business days to be prepared for shipment after payment is successfully received and accepted.
Business days do not include weekends or public holidays.
Processing times may be longer during product launches, promotions, holiday periods, high-volume periods, carrier disruptions, supply interruptions, weather events, or other circumstances outside our reasonable control.
AmenCore does not offer preorders or backorders unless expressly stated on the relevant product page.
2. SHIPPING METHODS, RATES, AND DELIVERY ESTIMATES
Available shipping methods, shipping charges, and estimated delivery windows are shown at checkout and vary by destination.
Unless we expressly state otherwise, any delivery estimate shown at checkout begins after dispatch, not from the date the order is placed.
All shipping and delivery timeframes are estimates only and are not guaranteed delivery dates. Transit times may be affected by carrier delays, customs processing, destination-country procedures, weather, peak-season congestion, local delivery conditions, and other circumstances outside our reasonable control.
If we are unable to dispatch an order within our stated processing window, we may provide an updated estimate and, where required by applicable law, offer available remedies for any unshipped items.
3. SHIPPING DESTINATIONS
We currently ship physical books to selected destinations, including the United States, United Kingdom, Canada, Australia, and New Zealand.
Shipping availability may change at any time without notice.
4. ADDRESS ACCURACY
The customer is solely responsible for entering a full, accurate, current, and deliverable shipping address at checkout.
Requests to change or correct a shipping address must be submitted within 1 business day of placing the order. We do not guarantee that address changes can be made once printing, processing, packing, or shipment preparation has begun.
AmenCore is not responsible for delays, failed delivery attempts, misdelivery, loss, or return of any shipment caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer.
5. UNDELIVERABLE, REFUSED, UNCLAIMED, OR RETURNED-TO-SENDER SHIPMENTS
If a shipment is refused, unclaimed, not collected, returned to sender, or otherwise undeliverable due to customer error, failure to accept delivery, failure to collect the parcel, incorrect address details, or failure to pay required customs or import charges, the customer is responsible for all resulting costs.
These costs may include return shipping fees, storage fees, carrier fees, customs charges, disposal fees, and reshipment charges.
If the customer requests reshipment, the order will only be resent after all additional charges are paid.
If the customer requests a refund instead of reshipment, any refund may be reduced by the original shipping charge and any return-related, customs-related, carrier-related, handling, or other non-recoverable costs, to the extent permitted by applicable law.
If a parcel is abandoned, destroyed, or otherwise not returned because of the customer’s failure to act, failure to pay required charges, or refusal to accept delivery, no refund will be due except where required by applicable law.
6. TRACKING, LOST PACKAGES, AND SHIPPING CLAIMS
Once a shipment has been handed to the carrier, tracking updates are controlled by the carrier.
A shipment is not considered lost merely because it is delayed.
AmenCore may begin a lost-package review after the carrier’s normal delivery window has passed and there has been no meaningful tracking movement for a reasonable period. As a general internal guideline, a shipment may be treated as potentially lost after:
- 15 business days without meaningful tracking movement for shorter-route shipments, and
- 30 business days without meaningful tracking movement for international or cross-border shipments.
These review timeframes may vary depending on the carrier, service level, destination, customs processing, local carrier handoff, or carrier claim rules.
Customers may be required to confirm the shipping address, confirm non-receipt, and provide any information reasonably requested for a carrier investigation or claim review.
Any replacement, reshipment, store credit, or refund relating to a lost-package claim is subject to carrier review, fraud-prevention checks, stock availability, and applicable law.
7. MARKED DELIVERED BUT NOT RECEIVED
If tracking shows that a shipment was delivered but the customer states that it was not received, the customer must report the issue to AmenCore within 5 business days of the delivery scan.
Before or promptly after contacting us, the customer should check the shipping address used at checkout, mailbox, porch, safe place, neighbors, building staff, front desk, mailroom, and local carrier.
AmenCore may assist with a carrier inquiry where appropriate. However, a delivery scan does not automatically entitle the customer to a replacement, refund, or reshipment.
Any resolution will be assessed case by case based on tracking records, claim details, the results of any carrier inquiry, and applicable law.
8. DAMAGED IN TRANSIT
If an item arrives damaged in transit, the customer must contact AmenCore within 72 hours of delivery.
The customer must provide clear photos of the damaged item, outer packaging, inner packaging, shipping label, and all visible damage.
Once the transit damage claim is reviewed and verified by AmenCore, we will reship the damaged item at no additional charge. Where applicable law requires a different remedy, AmenCore will provide the remedy required by law.
Failure to report transit damage promptly or to provide sufficient evidence may affect our ability to investigate or assist with the claim.
Transit-damage claims are separate from change-of-mind returns and may also be subject to our Returns and Refund Policy where applicable.
9. CUSTOMS, DUTIES, TAXES, AND IMPORT CHARGES
For international shipments, the customer is solely responsible for any customs duties, VAT, GST, import taxes, brokerage fees, clearance fees, handling charges, or similar charges imposed by the destination country, unless we expressly state otherwise at checkout.
These charges are not included in the product price or shipping charge unless expressly stated otherwise.
If the customer refuses to pay required import charges, fails to cooperate with customs procedures, or fails to provide information required for import clearance or delivery, any resulting delay, return, abandonment, destruction, or non-delivery of the parcel is the customer’s responsibility.
Any refund in such cases may be reduced or denied to the extent permitted by applicable law.
10. SPLIT SHIPMENTS
AmenCore reserves the right to split any order into multiple shipments or packages when reasonably necessary for printing, packaging, stock, carrier, destination, or logistics reasons.
Items shipped separately may arrive on different dates.
11. DIGITAL FREEBIES
Any complimentary digital freebies included with a purchase are delivered electronically and separately from any physical shipment.
Digital freebies do not affect the printing, processing, dispatch, or shipping timelines for physical products.
12. CARRIER DELAYS AND EVENTS OUTSIDE OUR CONTROL
AmenCore is not liable for shipping or delivery delays caused by carriers, customs authorities, weather, natural events, labor disruptions, service interruptions, government actions, or other events outside our reasonable control, except where required by applicable law.
13. MANDATORY LEGAL RIGHTS
Nothing in this Shipping Policy excludes, limits, or overrides any non-excludable rights or remedies a customer may have under applicable consumer protection or sales law.
Where mandatory law applies and conflicts with this Shipping Policy, the mandatory law will control to the extent of that conflict.
14. CONTACT
For shipping questions or shipping-related claims, customers must contact us at: